Orders are usually processed the working day following receipt. If you require urgent shipment, it is recommended you telephone the shop on +44(0)1993 771715 and we will do our best to ship the same day.

UK

All orders must be signed for on receipt.

Goods totalling £50 or less are usually sent by Royal Mail Recorded Delivery at a cost of £4.95 (less for lightweight orders) , which usually takes between 2 and 5 working days*.

If your order is light in weight, we will reduce the P&P charge to cost (postage + packaging materials).

The minimum cost will usually be £1.95 for the lightest order.

Goods totaling over £50 will be sent by Royal Mail Special Delivery for insurance purposes, at a maximum cost of £6.95.

You may also choose Royal Mail Special Delivery for lower value orders if you require your order to be delivered urgently.  The £6.95 charge will be reduced if the goods are light in weight.

Any reductions will be subtracted from your total payment at the time of processing. *We are unable to guarantee any of Royal Mail's services, and all options are provided on a 'best efforts' basis by Cotswold Kids.

Note that some areas of Gt Britain and Northern Ireland may have restricted service or additional charges, and we will advise you separately by email should these arise.

Special Delivery: Orders sent by Special Delivery are usually delivered by 1pm the next working day following shipment.  If you require delivery on a Saturday, an additional charge of £2 will be payable.  There is a pre-9am delivery service available on request for an extra £5-£7. You may request any of these services by telephone or email and we will add the charges to your bill on shipment.

OVERSEAS

When you place your order with us simply select 'Overseas Delivery' and we will package and weigh your order and then send you an email with the total shipping cost.

To keep your costs down, we will normally send by the standard Royal Mail Airmail service, but may use an insured, signed-for service for orders over £50 in value.  

If your order is very urgent, we are happy to provide a quotation for shipment by courier (these costs are very high), or you may send your own courier to collect, by arrangement.

You, the customer, must accept responsibility of any import taxes that may be applied by local Customs.   We have no control over this, so if you have any concerns about the taxes that could be due, we recommend you contact your own Customs office direct.  

We never charge your credit card until your order is ready to ship.  

All goods are provided by Cotswold Kids on a 'best efforts' basis and we cannot be responsible for late arrival of goods.  If you elect to return goods that arrived late, you must do so within 3 days of receipt and obtain proof of posting.  Original and return shipping costs are not refundable