Cotswold Kids Returns Policy and Procedure

PLEASE READ THESE INSTRUCTIONS IN FULL FOR YOUR OWN PROTECTION

QUICK REFERENCE:

1. Customers wishing to return eligible goods* must do so within 7 days of receipt.

2. Customers must contact us** first for a Returns Authorisation number and quote this on the
package. Please state your original Order Number when contacting us.

3. The reason for return and authorisation number should be noted on the Packing Slip/Returns Form,
which should be enclosed and sent to the address stated on the form.

4. Returned goods must be unworn / unused, and received by us in original, re-saleable condition
with all labels and packaging intact. Therefore, it is important the goods are packaged properly.

5. It is recommended that goods are returned by an insured service so you may claim against the
carrier for any loss.

6. Proof of Posting must be retained, as you may need to provide proof that the goods were returned
within the 7 day period; otherwise, you will not be entitled to a refund.

Please read the more detailed notes below for your own protection and to ensure compliance

*ELIGIBLE GOODS – eligible goods are those items supplied from stock and do not apply to items
made to order, nor to special orders placed solely on your behalf. Such items are non-returnable,
unless they are faulty or not as described. This does not affect your statutory rights.

**CONTACT DETAILS - telephone +44(0)1993 771715 email sales@cotswoldkids.co.uk

• If you wish to request a replacement, contact us as above. We may request additional payment to
cover the cost of postage and packaging. If we are unable to replace the item(s) immediately, at
our discretion you may select alternative items or, for eligible goods*, you may request a refund,
provided the goods are returned within the 7 days stipulated. If we have to make a special order
with our own suppliers in order to provide a replacement, except where the original item was
faulty, there is no right of refund on the replacement item(s).

• Refunds of eligible goods* will usually be made within 2 working days of safe receipt in the
condition specified above, provided they were despatched within the 7-day time limit specified.

• Any refund will be made to the same credit card or debit card used for the original purchase.

Please note that we cannot refund the cost of postage unless the item was faulty. The full cost of
postage will only be refunded where the entire order was faulty. However, we will refund the cost
of returning the faulty item by the most cost-effective, insured method i.e. usually Recorded
Delivery for goods to the value of £32, Special Delivery 1pm for goods up to £500 in value. We
cannot refund shipping charges for orders outside the UK.

• Any returned goods must be properly packaged to prevent loss or damage in transit, and must
include the Returns Authorisation number in the package.

• If goods are damaged or lost in transit, it is the sender’s responsibility to make a claim on the Post
Office or shipping company. No refund nor exchange can be made if the goods are not received
by us. If you need to make a claim against your own shipper/Post Office, to assist in this process,
we will be happy to provide additional copies of your invoice on request.

• You are recommended to obtain proof of posting when returning goods. Any goods returned to us
after the 7 day period has lapsed, but within one calendar month, may incur a restocking fee of
50% of the purchase price, unless you can provide proof of the despatch date. Any refund can
only be made on receipt of eligible goods* in good condition (as stipulated above). Any
restocking fee will be subtracted from the refund amount. The original order’s shipping costs are
not refundable, unless the entire order was faulty. Returned goods received after 30 days are not
refundable, and can only be returned to you at your own cost (non-payment will result in the title
of the goods returning to Cotswold Kids and you will have no claim to them or their value, and no
refund may be made).