Cotswold Kids Shopping Guide

This is the small print, but please take a few moments to read it, as it will help you achieve a successful shopping experience here at Cotswold Kids.

The on-line store is an extension to the Cotswold Kids shop. Much of the stock is available for one season only and in limited sizes and quantities. Therefore, although stock levels are updated as frequently as possible on the site, an item you order might not necessarily be available. If you wish to call the shop during opening hours, we will be happy to confirm availability of the items you would like and ensure they are reserved for you personally.

If you wish to use our on-line shop to browse but do not wish to order on-line, we are happy to take your order entirely over the telephone during opening hours.

On receipt of an on-line order, we will normally email confirmation within 1 working day. See Shipping Details for costs and delivery times.

For those items that we carry year-round stock, or where we place special orders on your behalf (eg. heirloom christening gowns), if the item is not actually in stock at time of ordering, we will email you the estimated date of delivery.
You will not normally be charged for any item in your order until it has been shipped. However, in the case of special orders (eg. customised items or christening gowns), we will require a 50% deposit of the price of the item(s) and will advise you of this in your order confirmation email. Postage will be added to the final balance for payment on shipment.

For any items that are required by a specific date, please state this in the ‘Comments’ box, so that we may manage your expectations accordingly, and give you the option to cancel, should circumstances outside our control prevent shipment in good time.


SIZES

It is not always correct to assume that the age quoted for a garment means the garment will fit every child of that age. Where possible, we also give the weight and/or height alongside the age for that particular label, but of course other measurements could also be crucial (eg. waist). Therefore, customers are advised to provide additional measurements in the Comments box at Checkout. We will then get our tape-measure out and check the garments before shipping them to you. Please include all relevant measurements for the garments ordered i.e.
Height, Chest, Inside Leg, Waist, Head circumference, Under-arm to wrist (for sleeve-length) etc.


RETURNS

We hope you will be delighted with your products. We also hope you will have taken the advice outlined in ‘Sizes’ above, to minimise the need for returns. However, should an item be the wrong size or the colour not as expected, please advise us by email and return the goods either in person or, for your own protection, by recorded or special delivery (insured for the purchase price), WITHIN 5 WORKING DAYS OF RECEIPT. The items can only been returned if they are in original, resaleable condition, with tags intact and no damage. We regret that we cannot refund postage for these types of returns.
If you require an alternative size or colour, or would like to exchange for other goods, let us know a.s.a.p. so we may check availability and reserve items for you. We may need to make an additional charge for postage of any replacements. Otherwise, we will credit your payment card with the purchase price once the items are safely received in good condition (as specified above).
For faulty goods, if we cannot supply a replacement, a full refund will be offered, or you may select other goods at your discretion.

COLOURS

Due to differing quality of computer screen resolution, graphics cards and the limitations of digital photography in a shop rather than studio environment, the colours of any items displayed may vary from the actual colour of the garment itself. Cotswold Kids cannot accept any responsibility for this, or accept any liability for any loss/inconvenience incurred.

DELIVERY SERVICE

Cotswold Kids cannot accept any responsibility for late delivery via third parties.

PAYMENT

Most debit and credit cards are accepted, except Diners Club and Electron cards (the latter is accepted from personal shoppers in-store only). Discover cards are not accepted in the UK, sorry

If you wish to pay by postal order or internet banking please contact us; we will advise you of shipment of your order once payment has cleared our account. Sorry, we cannot accept cheques.

If you wish to pay by card but prefer not to send your card details via our website, please telephone the shop. We will need the full card number, start and expiry dates, issue number (if applicable), and the security code (last 3 digits on the reverse of the card, or for American Express cards, the numbers on the front). We will also need your full billing address with postcode – this must be the address to which your payment card is registered.

See the Security section for information regarding credit/debit card security.

CUSTOMER SATISFACTION

Cotswold Kids will always strive to meet and where possible exceed your expectations. However, there will be situations where circumstances outside our control mean we may disappoint (especially where we rely on 3rd parties, whether they are suppliers or a delivery service); please rest assured we will always do our best to communicate any problems proactively.
Customer satisfaction is important to us. Send your feedback to… feedback@cotswoldkids.co.uk

SHIPPING COSTS

UK
Standard First Class Recorded Delivery (3-5 working days*) - £4.95
Royal Mail Special Delivery (up to 2 working days*, depending on shipment date)
£6.95 – please advise if you are on a deadline.
Note that some areas of Gt Britain and Northern Ireland may have restricted service or additional charges, and we will advise you separately by email should these arise.
Europe
International Signed-for Service, usually between £8 and £15 – we will email you to advise.
International & BFPO - we will email you to advise.

SECURITY and PRIVACY POLICY

If you choose to pay by debit or credit card, your card details are encrypted and stored securely only for as long as is needed to process your order (payment is made via our terminal in the shop, not on-line). Once payment has been taken, your card details will be deleted. This means you will need to provide your card details each time you order, but we are confident this will reassure you of our best intentions on this matter. At no time are your card details stored on the Internet. This also means that we will need your card details again if you require a refund.

Your personal details are stored securely and used only by Cotswold Kids for the purposes of processing your order, and, if you sign up for them, to receive newsletters. Email us any time should you wish us to remove your details from our database.